Delayed Insurance Authorization Payments
Definition
Non-emergency transports need clinical authorisation by registered medical practitioners, paramedics, or nurses under Non-Emergency Patient Transport Regulations 2016, followed by insurance processing which delays billing and payment.
Key Findings
- Financial Impact: 30-60 days delay per claim, tying up AUD 1,000-2,000 per transport in AR (industry avg. non-emergency fee)
- Frequency: Per non-emergency booking
- Root Cause: Manual authorisation checks and insurance endorsement processes across state schemes
Why This Matters
The Pitch: Ambulance services in Australia waste 30-60 days on insurance authorisation delays per claim. Automation of authorisation verification eliminates this cash flow drag.
Affected Stakeholders
Billing teams, Ambulance operators, Finance managers
Deep Analysis (Premium)
Financial Impact
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Current Workarounds
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Methodology & Sources
Data collected via OSINT from regulatory filings, industry audits, and verified case studies.
Related Business Risks
Idle Capacity from Unauthorised Transports
Membership Waiting Period Revenue Gaps
Delayed Billing Documentation
STP and Record-Keeping Failures
Manual Dispatch Delays
Delayed Collections & Debt Recovery Costs
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