🇦🇺Australia

User Churn from High Fees

2 verified sources

Definition

Unoptimized fees make services unaffordable, driving churn; case studies show 40-60% cost reductions improve adoption.

Key Findings

  • Financial Impact: 20-60% user drop-off; AUD 10,000+ annual revenue loss per 1,000 users[4]
  • Frequency: Ongoing, per user interaction
  • Root Cause: Failure to use L2 or batching techniques

Why This Matters

The Pitch: Blockchain services in Australia 🇦🇺 lose 20-40% potential clients to high gas costs. Optimized management retains users and boosts volume.

Affected Stakeholders

Customer Success, Product Managers

Deep Analysis (Premium)

Financial Impact

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Current Workarounds

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Methodology & Sources

Data collected via OSINT from regulatory filings, industry audits, and verified case studies.

Evidence Sources:

Related Business Risks

Gas Fee Overpayments

AUD 500-2,000/year per high-volume wallet; up to 90% savings possible via L2 but often missed[1][3][5]

Transaction Failures

AUD 50-500 per failed transaction; common in 10-20% of manual attempts[1]

AUSTRAC Compliance Enforcement & Civil Penalty Exposure

LOGIC estimate: AUD $100,000–$5,000,000 per enforcement action (typical Australian civil penalty range for financial crime). Additional cost: 40–80 hours/month for manual KYC/transaction monitoring processes if not automated.

Customer Onboarding Delays & KYC Verification Bottleneck

LOGIC estimate: AUD $500–$5,000/month per 1,000 customers (lost fees from delayed onboarding + queue abandonment). Manual verification: 25–40 hours/week per 10,000 customer base.

Manual AML/CTF Compliance Program Administration & Transaction Monitoring

LOGIC estimate: 50–100 hours/month per compliance team (AUD $8,000–$20,000 monthly in FTE costs for manual monitoring + administration). Opportunity cost: Diverted compliance resources reduce capacity for new customer onboarding and product features.

AUSTRAC AML/CTF Non-Compliance Fines

AUD 222,000 civil penalty unit per breach (2024 rate); AUD 1M+ for serious non-compliance

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