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Data Security Software Products Business Guide

28Documented Cases
Evidence-Backed

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All 28 Documented Cases

Customer Compensation Claims from Failed Refund Processing

AUD 200-1,000 per error (re-processing + compensation); estimated 2-5% of total refund volume affected = AUD 5,000-20,000+ annually per 100 customers processed

Manual refund processing errors (wrong payment method, delayed execution, incomplete documentation) force businesses to issue additional compensation to customers who escalate. This includes re-issuing refunds, providing store credit as remedy, or paying ACCC-directed compensation.

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Cyber Incident Reporting Non-Compliance

Specific fine amounts not disclosed in legislation; equivalent to Privacy Act breach penalties (estimated AUD $10,000–$1 million range based on incident severity)

Penalties and enforcement action for failure to report ransomware incidents and cyber extortion payments within mandatory 72-hour window to ACSC.

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Deferred Revenue Calculation Errors

2-5% of annual contract revenue (AUD 50k+ for AUD 2M revenue); 20-40 hours/month manual reconciliation

Software vendors with subscriptions suffer unbilled services or pricing errors in deferred schedules, common in high-volume billing.

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Revenue Recognition Errors under AASB 15

AUD 20,000-50,000 per major audit adjustment; 2-5% revenue restatement typical for software firms

Enterprise license agreements often bundle licences with support or services, requiring allocation of transaction price under AASB 15. Errors in determining point-in-time vs over-time recognition or misallocating prices result in deferred revenue issues or premature recognition, leading to audit findings and financial restatements.

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