🇦🇺Australia

Unbilled Third-Party EMS Transports

2 verified sources

Definition

Private facilities and hospitals are responsible for concession transports or inter-hospital moves, but if not billed promptly, revenue is lost. Overseas visitors and non-covered cases default to patient billing which often fails.

Key Findings

  • Financial Impact: AUD 270 non-emergency call-out + AUD 6.90/km per missed third-party invoice[1][2]
  • Frequency: Per authorised transport from private facilities or inter-hospital
  • Root Cause: Complex payment responsibility rules requiring manual authorisation and follow-up

Why This Matters

The Pitch: Fire Protection operators in Australia lose AUD 270+ per unbilled non-emergency transport. Automation of third-party billing captures this revenue.

Affected Stakeholders

Accounts receivable staff, Transport coordinators

Deep Analysis (Premium)

Financial Impact

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Current Workarounds

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Methodology & Sources

Data collected via OSINT from regulatory filings, industry audits, and verified case studies.

Evidence Sources:

Related Business Risks

Delayed Ambulance Invoice Collections

AUD 1,207 call-out fee + AUD 6.90/km per delayed invoice; up to AUD 4,653 for retrieval teams[1][3]

Patient Payment Friction Churn

2-5% revenue churn from disputed/unpaid invoices (e.g., AUD 1207+ per emergency case)[3]

AS1851 Non-Compliance Fines

AUD 5,000-50,000 per site fine for AS1851 record failures; 20-40 hours/month manual logging per technician

Idle Equipment Bottlenecks

AUD 500-2,000/week per idle fire system; 10-20% capacity loss from manual delays

Rework from Poor Tracking

AUD 1,000-5,000 per rework incident; 15-30% service time on duplicates

Fire Investigation Reporting Delays

20-40 hours/month per investigator at AUD 100/hour = AUD 2,000-4,000/month lost capacity

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