Warranty Claim Denials
Definition
Manual warranty registration and tracking in IT disposal and installation leads to missed registrations, resulting in denied warranty claims and increased rework or customer compensation.
Key Findings
- Financial Impact: AUD 5,000-20,000 per denied claim (rework costs); 2-5% of project value in quality failures[2][7]
- Frequency: Per installation project, especially reseller-purchased systems
- Root Cause: Manual processes fail to capture installer serial numbers and timely submissions
Why This Matters
The Pitch: IT installation firms in Australia 🇦🇺 waste AUD 5,000-20,000 per major claim denial on rework. Automation of warranty tracking eliminates this risk.
Affected Stakeholders
Installers, Service Technicians, Customer Support
Deep Analysis (Premium)
Financial Impact
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Current Workarounds
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Methodology & Sources
Data collected via OSINT from regulatory filings, industry audits, and verified case studies.
Related Business Risks
Customer Churn from Warranty Friction
ATO Audit Failures from Poor Asset Documentation
Manual Inventory Reconciliation Delays
Rework from Asset Tagging Errors
Fair Work Payroll Tax Risks from Untagged Assets
User Acceptance Testing Delays
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