Unfair Gaps🇦🇺 Australia

IT System Training and Support Business Guide

35Documented Cases
Evidence-Backed

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All 35 Documented Cases

Missed Contract Renewals

AUD 5,000-20,000 per lapsed contract in emergency support costs; up to 40% overpayment on renewals

Failure to track renewal dates results in service gaps, requiring emergency fixes, or auto-renewals locking in higher costs without negotiation.

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Lost Renewal Revenue

20-40% loss of annual contract value per missed renewal (e.g., AUD 10,000-50,000 per mid-sized support contract)

Providers fail to remind clients or propose upsells, leading to contract expirations without replacement revenue.

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Manual Renewal Effort

10-20 hours per renewal at AUD 100/hour = AUD 1,000-2,000 labour cost per contract

Staff time wasted on repetitive tracking instead of value-added activities like upsells or new business.

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Technician Idle Time and Overtime Costs

AUD 2,000-5,000/month per team (at AUD 50/hour overtime/idle waste)

Inefficient triage leads to backlogs, wrong assignments, and SLA breaches, inflating labor costs in IT service desks.

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