🇦🇺Australia

Appointment No-Shows

2 verified sources

Definition

No-shows in appointment-based services result in unused capacity, directly tying to capacity loss and customer friction in booking processes.

Key Findings

  • Financial Impact: AUD 50-150 per no-show (staff hourly rate x 1-2 hours); 10-20% no-show rate typical for manual systems
  • Frequency: Per appointment slot
  • Root Cause: Manual booking without automated reminders or confirmations

Why This Matters

The Pitch: Personal Care Services in Australia 🇦🇺 waste AUD 5,000-15,000 annually per provider on no-show capacity loss. Automation of booking confirmations eliminates this risk.

Affected Stakeholders

Service Providers, Care Managers, Reception Staff

Deep Analysis (Premium)

Financial Impact

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Current Workarounds

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Methodology & Sources

Data collected via OSINT from regulatory filings, industry audits, and verified case studies.

Evidence Sources:

Related Business Risks

Delayed Invoicing from Booking Errors

AUD 100-500 per disputed invoice; 30-60 extra days in AR

Idle Capacity from Confirmation Failures

AUD 40-100/hour staff idle time; 15-30% capacity utilization loss

STP Reporting Delays from Payroll Errors

AUD 330/unit + 20% shortfall penalty (SG Charge); AUD 1,100+ late lodgement fines

Care Management Funding Cap Loss

AUD 5.51 per client per day in management revenue loss; AUD 2,011-2,014 per client annually. For a 100-client provider base: AUD 200,100-201,400 annual revenue loss.

Provider Registration & Governance Non-Compliance Risk

Estimated compliance setup cost: AUD 15,000-50,000 per provider; audit failure penalties: AUD 10,000+ per incident; license suspension = 100% revenue loss (indefinite duration)

Administrative Bottleneck in Manual Client Check-In

Estimated 15-25 billable hours per week per facility lost to manual check-in. Cost per hour (loaded): AUD 45-65. Weekly loss: AUD 675-1,625; Annual: AUD 35,100-84,500 per 50-client facility

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