🇦🇺Australia
Refunds from Ineffective Assessment Plans
2 verified sources
Definition
Introductory assessments ($190) guarantee value; inadequate notes cause dissatisfaction and refunds.
Key Findings
- Financial Impact: $190-390 full refund per ineffective consult (guarantee policy)
- Frequency: 5-10% of online/in-person packages
- Root Cause: Manual observation notes lacking detail for follow-ups
Why This Matters
The Pitch: Pet Services waste $190-390 per failed assessment on refunds. Structured notes automation reduces churn.
Affected Stakeholders
Trainers, Owners
Deep Analysis (Premium)
Financial Impact
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Current Workarounds
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Methodology & Sources
Data collected via OSINT from regulatory filings, industry audits, and verified case studies.
Related Business Risks
Delayed Invoicing for Behaviour Assessments
30-60 days high AR, 2-5% revenue drag (industry avg for service SMEs)
Unbilled Travel Surcharges in Assessments
$50-100 unbilled per in-home consult ($280 base)
Churn from Slow Report Delivery
20-30% lost upsells ($280-$390 packages)
STP Non-Compliance for Casual Assessors
$AUD 330 per employee + $7,800 max per quarter (ATO tiers)
Unbilled Services and Invoice Generation Delays
20-40 hours/month of manual invoicing labor (AUD $400-1,200/month at $20/hour); estimated 2-5% revenue leakage from unbilled add-ons and pricing errors in mixed-service billing
Payment Collection Delays and Cash Flow Drag
2-3 hours/week of payment chasing (AUD $40-150/week); 3-7 day cash conversion cycle delay (estimated AUD $500-2,000 monthly working capital impact for mid-sized operators); 0.5-2% of transactions fail due to declined cards without pre-auth validation
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