Unfair Gaps🇦🇺 Australia

Printing Services Business Guide

15Documented Cases
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All 15 Documented Cases

Production Downtime During Press Make-Ready

AUD 200-400 per make-ready cycle; typical shop with 5 presses and 8-12 job changeovers daily = AUD 8,000-48,000 weekly capacity loss

Make-ready process requires clamping plates, adjusting ink density, aligning cylinders, and printing test sheets for quality inspection. This is non-revenue-generating machine time. At typical Australian print shop rates (AUD 200-400/hour per press), a single 1-hour make-ready represents AUD 200-400 in lost billable capacity.

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Poor Equipment & Staffing Decisions Due to Lack of Job Cost Visibility

Estimated AUD $5,000–$15,000 annually in delayed equipment replacement decisions, over-staffing, or missed margin optimization opportunities (industry standard: 2–5% margin recovery from better cost allocation)

Printing services rely on incomplete or siloed job costing data (accounting system separate from print device monitoring), preventing timely visibility into which jobs or devices are profitable and which consume hidden costs.

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Rework and Reprint Costs from Unclear Revision Scope

AUD 15,000–35,000 annually per operation (5-8% of typical AUD 300K–500K monthly revenue; estimated 2–3 reprints per week at AUD 500–1,500 each).

Search results indicate revision costs are not always clearly communicated upfront. Reprints due to client error are placed in queue without prioritization. Multiple revision rounds (digital proof → correction → revision proof → approval) occur without formal change orders, leading to unbilled labor and materials.

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Customer Dissatisfaction from Manual Proof Workflows

AUD 20,000–45,000 annually in lost customer lifetime value (estimated 2–4% customer churn × AUD 5K–10K average customer lifetime value per print customer).

Search results highlight manual approval processes ('email to the client for approval', 'soft copy contract proof via online as PDF'). No mention of centralized portals in most sources except one (SPOTNEWS mentions 'online proof system'). Email delivery failures (spam folder), lack of status visibility, and multiple revision cycles frustrate customers.

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