🇦🇺Australia

Churn from Scheduling Delays

2 verified sources

Definition

The Mechanism: Slow work order prioritization causes missed appointments and long wait times. Customers churn due to unreliable service delivery.

Key Findings

  • Financial Impact: 10-15% annual revenue churn (AUD 20,000+ for mid-size firm)
  • Frequency: Per delayed job
  • Root Cause: No automated reminders or real-time updates

Why This Matters

The Pitch: Reupholstery businesses in Australia 🇦🇺 lose 10-15% clients yearly to delays. Automation with reminders prevents no-shows and churn.

Affected Stakeholders

Customer Service, Owners

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Financial Impact

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Current Workarounds

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Methodology & Sources

Data collected via OSINT from regulatory filings, industry audits, and verified case studies.

Evidence Sources:

Related Business Risks

Capacity Loss from Poor Scheduling

20-30% capacity loss (AUD 10,000-50,000/year for SME with 5 technicians)

Fuel and Overtime Overruns

AUD 200-500/week in extra fuel and overtime (escalates in peak periods)

Delayed Invoicing from Job Backlogs

30-60 extra AR days (2-5% revenue tied up, AUD 5,000-20,000 opportunity cost)

Lost Sales from Delayed Documentation

AUD 1,000 - 3,000 revenue per lost client (avg antique reupholstery job)

Rework from Valuation Disputes

AUD 40-80 hours per disputed valuation at AUD 50/hour labour = AUD 2,000 - 4,000 rework cost

Undetected Supplier Overcharges

10-50 AUD per invoice × 100-1,000 invoices/month = 1,000-50,000 AUD/month material impact (conservative estimate based on typical SME supplier volume)

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