Services for the Elderly and Disabled Business Guide
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All 35 Documented Cases
Bußgelder und Rückforderungen wegen unzureichender EVV‑Nachweise
Logic‑based estimate: 1–3 % of annual community and home‑care service revenue at risk as unpaid or clawed‑back claims due to missing or non‑compliant visit evidence (e.g. for a provider billing AUD 5m/year, this equates to AUD 50,000–150,000 in direct revenue loss).Australian EVV providers highlight that electronic proof of presence is used to ensure accurate billing and to satisfy government and funder audit requirements in home care and aged‑care settings.[4][6] EVV systems capture who provided care, to whom, what service, where, and the start/finish times – data that is then used to support payment claims.[1][3][5] Local vendors explicitly position EVV as protection against fraudulent or inaccurate visit claims and as a way to provide evidence in audits.[4][6][7] If a provider cannot prove that a funded visit occurred (wrong address, missing times, inconsistent duration), the claim can be denied or repaid. While Australian statutes do not yet mandate EVV by name, these controls sit under conditions of funding in home care packages, CHSP and state community‑care contracts, where non‑substantiated services are not payable and may be retrospectively recovered after audit. Given typical home‑care provider margins of 3–5 %, even a small rate of unsubstantiated or disallowed claims creates a material financial loss.
Verwaltungskosten und Überstunden durch manuelle EVV‑Erfassung und -Nacharbeit
Logic‑based estimate: 0.5–2.0 FTE of admin effort tied up in manual visit verification and corrections in a medium‑sized provider (approx. AUD 40,000–160,000 per year in avoidable labour cost, assuming admin fully‑loaded cost of AUD 80,000 per FTE).EVV software vendors claim that digital visit verification significantly reduces documentation time and administrative effort, citing figures such as substantial cuts in documentation time and improved productivity.[1][3] They position EVV as eliminating the costly errors associated with paper‑based timesheets and enabling real‑time recording of billable hours.[1] Australian‑market players emphasise integrated proof‑of‑presence and visit‑data capture for home and aged‑care environments.[4][6][7] In a typical mid‑sized provider, admin staff manually enter data from paper timesheets and resolve inconsistencies by phone, which can consume several minutes per visit. For providers handling thousands of visits per month, this scales to multiple FTEs. International productivity data and vendor case studies support the assumption that moving to integrated EVV can reduce documentation effort by around 30–50 %, which translates directly into labour‑cost savings.
Umsatzverluste durch fehlerhafte oder verspätete Leistungsabrechnung ohne EVV‑Automatisierung
Logic‑based estimate: 1–2 % of potential annual billings lost as unbilled or under‑billed visits because visit data is not reliably captured and converted into claims (e.g. AUD 20,000–40,000 per year for a provider with AUD 2m in billable home‑ and disability‑care services).EVV vendors emphasise that visit data is not only for compliance but is also the basis for accurate billing and payroll.[1][3][5] Modern EVV platforms record billable hours in real time and generate electronic billing claims directly from the captured data, explicitly positioning this as a way to avoid costly errors associated with paper‑based timesheets.[1][3] Australian‑facing solutions promote the link between verified visits and automated billing/claims for home‑ and community‑based services.[4][6] In manual environments, staff must transcribe timesheets and visit notes into billing systems, a process prone to omissions (missed visits never invoiced), under‑billing (rounding down or using scheduled instead of actual duration), or incorrect service codes. International home‑care benchmarks regularly show 1–3 % of potential billable hours lost through documentation and data‑entry errors; applying a conservative 1–2 % range is reasonable in the Australian context where similar workflows exist.
Superannuation Guarantee Shortfalls
SG Charge: 200% of shortfall + 10% Super Guarantee Charge Rate interest; typical AUD 3,000-15,000/year for 10-employee firmInaccurate timesheet hours lead to underpaid super, with ATO imposing charge (employer super + interest + admin fee) on non-compliant employers.