Verzögerter Zahlungseingang durch fehleranfällige, nicht PEPPOL‑fähige Abrechnung

Definition

From 1 July 2025, Australia’s e‑invoicing mandate becomes fully enforceable: any business must be ready to receive and process invoices via the Peppol network upon request, using the local PINT A‑NZ schema.[4] Although the mandate is focused on the ability to exchange invoices rather than pricing models themselves, call‑centre outsourcers that bill by minutes or transactions often generate complex, highly itemised invoices and still send them as PDFs or spreadsheets, requiring manual re‑keying by corporate clients’ AP teams. When invoice line items do not reconcile to clients’ own call or transaction reports, they are routinely queried or rejected, delaying approval for payment. In the Australian B2B context, such disputes can add 10–20 days to payment times beyond contracted terms, effectively increasing DSO and absorbing working capital. A call‑centre billing AUD 1 million per month on usage can therefore have AUD 300,000–600,000 locked in receivables if average payment is delayed by 10–20 days. As the Peppol mandate tightens and large enterprises insist on Peppol‑native invoices, non‑compliant or hard‑to‑parse bills may simply not enter their AP workflows, producing even longer delays until corrected invoices are re‑issued.[3][4]

Why This Matters

The Pitch: Australian 🇦🇺 call centres relying on manual CDR exports and non‑Peppol invoices often wait 10–20 extra days for payment on disputed usage bills, tying up AUD 200,000+ in working capital. Automating CDR‑to‑invoice flows and Peppol e‑invoicing integration accelerates cash collection.

Affected Stakeholders

CFO, Accounts Receivable Manager, Billing Manager, Client Account Manager

Related Business Risks