🇦🇺Australia

Cost of Poor Quality from Diagnostic Errors

2 verified sources

Definition

Manual reading and interpretation of DTCs without advanced tools leads to incorrect root cause identification, causing repeat visits and quality failures.

Key Findings

  • Financial Impact: AUD 80-150 per full diagnostic test wasted on rework; 60-90 minutes idle time per failed diagnosis
  • Frequency: Per vehicle job, especially intermittent faults
  • Root Cause: Reliance on basic scans without bi-directional testing or verification post-repair

Why This Matters

The Pitch: Vehicle repair shops in Australia 🇦🇺 waste AUD 80-150 per misdiagnosed job on rework and refunds. Automation of code analysis and verification eliminates this risk.

Affected Stakeholders

Mechanics, Workshop Managers, Service Advisors

Deep Analysis (Premium)

Financial Impact

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Current Workarounds

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Methodology & Sources

Data collected via OSINT from regulatory filings, industry audits, and verified case studies.

Evidence Sources:

Related Business Risks

Missed Upsells in Diagnostic Reports

AUD 50-80 per missed basic upsell; 10-20% of potential service revenue leaked

Capacity Loss from Diagnostic Delays

1-2 hours per diagnostic (AUD 50-80 basic scan value lost); potential 20-40% bay capacity reduction

Customer Churn from Slow Authorisation

AUD 500-1,000 lost revenue per churned customer (avg job value); 2-5% annual client loss from wait times

Rework Labour and Parts Waste

10-20 hours/month per technician at AUD 80-120/hour (AUD 10,000+ annual loss per bay)

Comeback-Driven Customer Loss

2-5% annual revenue churn (AUD 20,000+ for AUD 500k shop)

Delayed Payments from BNPL Financing

AUD 10,000-50,000 tied up per month in AR for average workshop (based on typical repair invoice of AUD 500-2,000 spread over 3-6 months)

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