Unbilled Services & Pricing Errors
Definition
Errors in initial customer account setup result in missed billing for additional services like organics or recyclables, or wrong bin sizes leading to undercharging.
Key Findings
- Financial Impact: AUD 5,000-20,000 per missed upsell or pricing error per contract[4][5]
- Frequency: Per new customer setup or contract amendment
- Root Cause: Manual assignment without automated validation against contract specs
Why This Matters
The Pitch: Waste collection players in Australia 🇦🇺 waste AUD 10,000+ annually per major client on unbilled services. Automation of service level assignment eliminates this risk.
Affected Stakeholders
Account Managers, Billing Teams, Contract Administrators
Deep Analysis (Premium)
Financial Impact
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Current Workarounds
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Methodology & Sources
Data collected via OSINT from regulatory filings, industry audits, and verified case studies.
Related Business Risks
Non-Collection & Remediation Costs
Client Churn from Service Delays
Contract Non-Compliance Fines
Pricing and Billing Errors
Billing Inaccuracy Losses
Accounts Receivable Delays
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