Hohe Retourenquote und Rückerstattungen bei Bekleidungs-Dropshipping

Definition

Fashion is one of the most popular categories for Australian online shoppers, and dropshipping is widely used for apparel due to fast‑changing trends.[1][2] However, apparel has structurally higher return rates than many other categories because of size, fit and colour issues. Under Australian Consumer Law, customers are entitled to refunds or replacements for faulty goods or services not supplied within a reasonable time. When orders are drop‑shipped or blind‑shipped, the merchant often cannot inspect quality or packaging, so defects, mispicks and delays are only discovered by the customer. The merchant then must issue refunds, arrange replacements and sometimes pay return shipping, while recovering credit from the supplier is slow or incomplete. If the supplier ships a replacement directly but the merchant also sends stock from its own warehouse to protect the brand, the cost of goods and freight is effectively doubled for that order. Industry estimates for fashion e‑commerce commonly show 15–30% return rates; even a portion of these being preventable represents a significant cost of poor quality.

Why This Matters

The Pitch: Apparel wholesalers using Drop Ship and Blind Ship Fulfillment into Australia 🇦🇺 routinely lose 5–10% of order value to preventable returns, refunds and replacements. Automating size/stock accuracy, supplier QA and return workflows cuts this loss substantially.

Affected Stakeholders

CFO, Head of E-commerce, Customer Service Manager, Logistics/Returns Manager

Related Business Risks