Stornobetrug durch IT-Glitches und manuelle Chat-Verarbeitung
Definition
Forum reports IT failures leading to chat-based cancellations where agents may incorrectly process refunds, exposing to abuse or loss of due charges.
Key Findings
- Financial Impact: 1-2 hours per incident + 10-20% fee leakage (e.g., €20-50 per room)
- Frequency: Per system glitch cancellation
- Root Cause: Manual intervention due to IT failures bypasses automated fee enforcement
Why This Matters
This pain point represents a significant opportunity for B2B solutions targeting Bed-and-Breakfasts, Hostels, Homestays.
Affected Stakeholders
Front Desk Agent, IT Support, General Manager
Deep Analysis (Premium)
Financial Impact
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Current Workarounds
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Methodology & Sources
Data collected via OSINT from regulatory filings, industry audits, and verified case studies.
Related Business Risks
Gesetzlich vorgeschriebener Rückerstattungsabzug bei Stornierungen
Verzögerte Rückerstattungs- und Gebührenverrechnung
Nacharbeitskosten durch Inspektionsfehler
Gästeabbruch durch Zimmerverzögerungen
Kartendiebstahl und ungültige OTA-Zahlungsdaten
GoBD-Verstoß durch unstrukturierte Rechnungen aus Zahlungen
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