Entschädigungen für behinderte Fahrgäste bei Nichterfüllung
Definition
Non-accommodation leads to passenger discrimination claims, requiring refunds or compensations, especially with free travel for severely disabled via disability cards.
Key Findings
- Financial Impact: €1,000-€10,000 per passenger compensation claim (logic: typical AGG discrimination payouts)[5]
- Frequency: Per verified complaint
- Root Cause: Manual delays in processing requests causing service unavailability
Why This Matters
This pain point represents a significant opportunity for B2B solutions targeting Interurban and Rural Bus Services.
Affected Stakeholders
Customer Service, Operations, Legal
Deep Analysis (Premium)
Financial Impact
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Current Workarounds
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Methodology & Sources
Data collected via OSINT from regulatory filings, industry audits, and verified case studies.
Related Business Risks
Bußgelder wegen fehlender Barrierefreiheit im ÖPNV
Kosten für Nachrüstung barrierefreier Busse und Anlagen
Kosten für Erneuerung von Bareinzahlsystemen
Diebstahl aus Kassen durch fehlende Transparenz
Meldepflicht für Kassensysteme ab 2025
Übermäßige Überstunden durch Lenk- und Ruhezeitverstöße
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