Überwachungskosten für SLA-Tracking
Definition
SLA-Monitoring umfasst Datensammlung, Analyse und Reporting, was bei manueller Handhabung zu hohen Kosten führt. Tools werden empfohlen, um Effizienz zu steigern[2][4][6].
Key Findings
- Financial Impact: 30-50 Stunden/Monat à €80/Stunde = €24.000-€48.000 jährlich pro Vertrag
- Frequency: Kontinuierlich (täglich/wöchentlich)
- Root Cause: Abhängigkeit von Excel/ manuellen Dashboards statt integrierter Tools
Why This Matters
This pain point represents a significant opportunity for B2B solutions targeting Outsourcing and Offshoring Consulting.
Affected Stakeholders
Service Level Manager, IT-Operations, Reporting Specialists
Deep Analysis (Premium)
Financial Impact
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Current Workarounds
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Methodology & Sources
Data collected via OSINT from regulatory filings, industry audits, and verified case studies.
Related Business Risks
Kosten durch SLA-Verletzungen und Strafen
Verpasste SLA-Strafzahlungen
Kosten für BDSG Datenschutz Audits
BaFin Audit-Zugriffsverweigerung im Outsourcing
Vertragsverhandlungsfehler und MSA-Nichteinhaltung
Schlechte MSA-Entscheidungen durch Datenmangel
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