Kosten durch Gewährleistungsansprüche
Definition
Failure to register products or prove purchase dates results in escalated warranty costs under statutory 2-year period, including compensation and refunds.
Key Findings
- Financial Impact: €5,000-20,000 per major claim in compensation; 2-5% of sales value in total warranty payouts
- Frequency: Per defective product claim within 12 months
- Root Cause: Manual registration delays or lost proofs prevent burden of proof reversal under § 477 BGB
Why This Matters
This pain point represents a significant opportunity for B2B solutions targeting Retail Furniture and Home Furnishings.
Affected Stakeholders
Retail Manager, Customer Service, Finance
Deep Analysis (Premium)
Financial Impact
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Current Workarounds
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Methodology & Sources
Data collected via OSINT from regulatory filings, industry audits, and verified case studies.
Related Business Risks
Missbrauch bei Garantie-Registrierungen
Kundenabwanderung durch Garantieprobleme
Sozialversicherungsbeiträge Provisionen
Falsche Provisionstärken
Unabgerechnete Montageleistungen
Kosten durch Nachbesserungen
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