🇩🇪Germany
Kundenabwanderung durch verspätete Lieferungen
1 verified sources
Definition
Customers express unhappiness with slipping dates; prospects lost due to inability to predict delivery times reliably.
Key Findings
- Financial Impact: Lost prospects and customer dissatisfaction; up to 100% OTD recovery possible[2]
- Frequency: Per order/deal
- Root Cause: No predictable scheduling for make-to-order equipment
Why This Matters
This pain point represents a significant opportunity for B2B solutions targeting Wholesale Machinery.
Affected Stakeholders
Sales Manager, Customer Service
Deep Analysis (Premium)
Financial Impact
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Current Workarounds
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Methodology & Sources
Data collected via OSINT from regulatory filings, industry audits, and verified case studies.
Related Business Risks
Überstunden durch unzuverlässige Lieferplanung
€5,000 payroll savings in first month by eliminating overtime[2]
Kapazitätsverluste durch Planungsfehler
30% improvement in on-time deliveries, implying prior 20-30% capacity loss[2]
Marktrückgang im Maschinenhandel
1.6% CAGR revenue decline to €8.9bn[2]
US-Zölle auf Maschinenexporte
15% tariff on €35+ billion annual exports = €5.25 billion+ total sector loss
LkSG-Dokumentationskosten
1-3% of turnover on documentation[1]
Hohe Forderungsausfälle im Maschinenhandel
10% der Gesamtforderungen als Bad Debts
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