Computer Networking Products Business Guide
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All 10 Documented Cases
वारंटी प्रक्रिया में जीएसटी अनुपालन और कर जोखिम
Estimated GST penalties: ₹5-10 lakhs (@ ₹5,000-10,000 per mismatched invoice × 100-200 invoices annually). Plus ₹5-15 lakhs in blocked ITC. Plus ₹20-30 lakhs audit defense cost (chartered accountant, legal fees). Total: ₹30-55 lakhs annually.GST compliance gaps: (1) Warranty claim invoices not e-invoiced (manual), so no GSTR-2B matching, (2) Refurbishment services outsourced at 18% GST but not separately tracked, (3) ITC blocked if warranty service provider GST registration unclear, (4) Courier reverse logistics invoices not matched (cost center blur), (5) Cross-state warranty service centers create IGST vs. CGST/SGST complications.
वारंटी दावों में जाली दावे और अनुमोदन त्रुटियाँ
Estimated 5-12% of warranty replacement budget = ₹50-120 lakhs annually for a mid-size OEM (₹10-crore warranty budget). Plus inventory shrinkage of ₹20-40 lakhs from unauthorized refurbished product sales.Evidence of fraud vectors: (1) Serial number tampering—TP-Link explicitly flags this as warranty void condition, (2) Repeated claims via different service centers without centralized tracking, (3) Refurbished product gray market sales—TP-Link states 'no one authorized to sell refurbished,' indicating current leakage, (4) Unauthorized service centers accepting warranty claims outside OEM policy, (5) Courier damage claims without authentication.
खोए हुए चालान और विवादित दावों से राजस्व हानि
Estimated 10-20% of warranty claims = ₹15-40 lakhs annually (based on ₹2-3 crore warranty payout). Plus ₹10,000-20,000/month in customer service escalations and dispute resolution.Invoice loss scenarios: (1) Retail customers lose hard copy invoices (paper degrades, warehouse loss), (2) B2B corporate customers purchase via distributors but invoices stuck in back-office, (3) Online purchases: if store account lost, invoice recovery fails, (4) TP-Link policy gap: 3-month grace period incentivizes late claims after warranty denial, (5) Manual invoice verification = 5-15 days delay per claim.
वारंटी प्रतिस्थापन और शिपिंग लागत में अनुमानित व्यय
For 10,000 annual claims: Replacement cost = ₹1.2-2.5 crore. Logistics cost = ₹80-150 lakhs. Refurbishment overhead = ₹30-50 lakhs. Dead inventory loss = ₹10-20 lakhs. Disputed shipping disputes = 10-15% escalation cost. Total annual overrun: ₹1.8-3.2 crore.Cost breakdown: (1) Refurbishment labor = ₹500-2,000 per unit (testing, cleaning, reboxing), (2) Reverse logistics = ₹800-1,500 per shipment (pickup from customer), (3) Forward logistics (replacement) = ₹1,000-2,500 per unit, (4) Disputed shipping charges = 15-20% of claims (customer refuses to pay), (5) Dead inventory (unrepairable units) = 5-10% waste.