ग्राहक ड्रॉपऑफ़
Definition
Online processes mandate branch visits for non-Insta accounts, video scheduling, leading to drop-offs during verification steps.
Key Findings
- Financial Impact: 2-5% customer churn rate (est. ₹50,000-₹2 lakh/month per branch in forgone deposits)
- Frequency: Per incomplete application
- Root Cause: Branch visit requirement after online initiation; video KYC slot unavailability
Why This Matters
The Pitch: Savings Institutions in India 🇮🇳 waste ₹3-7 lakh/branch annually on customer churn from KYC friction. Seamless automation captures 30% more accounts.
Affected Stakeholders
Digital Marketing, Branch Staff, Retention Teams
Deep Analysis (Premium)
Financial Impact
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Current Workarounds
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Methodology & Sources
Data collected via OSINT from regulatory filings, industry audits, and verified case studies.
Related Business Risks
KYC सत्यापन में देरी
मैनुअल KYC कार्यभार
KYC उल्लंघन दंड
जमा परिपक्वता पर ब्याज हानि (CD Maturity Interest Loss)
परिपक्वता नियमों का गैर-अनुपालन दंड (CD Maturity Compliance Violations)
परिपक्वता प्रसंस्करण में मैनुअल देरी (CD Maturity Processing Bottlenecks)
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