Customer Churn from Frustrating ID Check Delays

$1,000–$2,000 per weekend from group parties leaving due to perceived chaos or long waits and from reduced spend when celebrations arrive already frustrated or late to their own plans. • $1,000–$2,000 per weekend in combined losses from abandoned walk-in entries, delayed drink service due to understaffed bar support, and increased labor inefficiency from constantly reassigning barbacks. • $1,000–$2,500 per weekend from large group parties that abandon or shorten their stay due to a frustrating entry experience, including lost tabs, cover charges, and downstream rounds that these groups would have bought.

Bar manager abandons inside prep to help at door; group frustration bleeds into bar experience • Bar manager manually assists with ID checks; pulls bartenders/barbacks from bar; slow drink service; lost sales • Bar manager tries to recognize regulars; still must manually verify; no real benefit to being 'regular'