Excessive Warranty Rework and Processing Costs

$X per claim + $50-125 processing fee + $75-150/hr labor[1] • $X per claim + labor not covered by manufacturer warranty[1][2] • For each claim, contractors eat $150–$400+ in uncovered labor, diagnostics, admin handling and truck rolls due to low manufacturer labor allowances and internal inefficiencies, on top of $X baseline downtime/rework loss; across dozens to hundreds of annual claims this easily grows into tens or hundreds of thousands of dollars in margin erosion.

Manual paperwork filing, coordination with manufacturers via phone/email, Excel tracking of claims • Manual processing with spreadsheets and paper logs for claims assessment • Warranty claims are handled through a patchwork of emails, phone calls, paper work orders, spreadsheets, and ad‑hoc photo attachments instead of a unified workflow; field and office staff manually re‑enter data from service tickets into manufacturer portals and internal trackers.