Delayed Billing and Payment Scheduling Gaps

$150,000–$300,000 per year from unbilled rental days, write-offs on disputed or forgotten periods, and extended Days Sales Outstanding due to late invoicing and poorly scheduled payments across all locations. • $2,000-$5,000/month from unrealized invoices (rentals fulfilled but not billed), extended time-to-cash, and staff coordination overhead • $2,000-$6,000/month from customer service overhead, plus reputational damage leading to 1-2% customer churn

Customer Service Rep checks multiple systems (QuickBooks, rental software, email threads) to answer payment status questions. Takes 5-10 min per inquiry. Explains billing delays to frustrated customers via phone/email. • Regional Manager manually consolidates invoice reports from each location in Excel. Identifies which military family rentals haven't been billed yet. Sends emails to Store Managers to trigger late billing. • Regional Manager tracks corporate relocation projects in consolidated Excel file across locations. Identifies which projects have billing gaps. Sends emails/calls to Store Managers to manually trigger invoicing. Reconciles against customer invoices manually.