Recurring ADA Lawsuits and Settlements for Accessibility Violations

$100K-$300K per lawsuit settlement; Title II compliance costs tens of billions across sector; reputational damage affects enrollment • $100K-$500K per litigation matter; 3-8 active lawsuits annually for large SaaS vendors; each remediation cycle consumes 4-6 engineering sprints (lost feature velocity) = $200K-$800K in delayed revenue • $100K-$500K per litigation settlement; legal defense costs $50K-$200K; each audit cycle consumes 2-3 weeks of specialist time ($2K-$4K labor); annual compliance overhead $150K-$400K for large vendors

Account Manager manages customer relationship via email and calls; compliance/remediation status tracked in CRM with limited detail; Account Manager lacks real-time visibility into which customer systems are compliant; remediation progress communicated manually; no automated alerts for new violations or pending lawsuits affecting customer base • Compliance Documentation Specialist maintains manual compliance matrices in Excel; accessibility audit findings recorded in Word docs; corrective actions tracked via email; no integration with development workflow • Compliance Documentation Specialist maintains spreadsheets and documents tracking WCAG compliance status, stores in shared drives, relies on manual audits and self-reporting; no automated verification; compliance documentation used for legal defense but actual website/app remains non-compliant in production