Manual Bill Handling and Processing Costs

$10,000–$30,000 per year in staff and auditor hours plus risk of funding claw-backs or penalties if reported fare revenue cannot be fully supported, on top of ongoing maintenance headcount devoted to manual bill handling and security controls. • $100-$150 per collection in processing delays; 2-3 week subsidy reimbursement lag costing float interest and administrative overhead • $100-$150 per collection in processing time + 2-3 week reimbursement lag = annual float cost $5K-$15K; audit discrepancies lead to delayed subsidy payments

Aggregates fare revenue using spreadsheets built from manually counted cash reports, farebox paper printouts, and emailed tallies from depot cash rooms, then adjusts for unprocessed or questionable bills based on experience and historical patterns. • Manual bill sorting by denomination; Excel reconciliation against driver manifests; physical vault storage until deposit; manual bank deposit reconciliation • Manual cash collection from charter groups; paper receipts; Excel charter revenue tracking separate from farebox; portable safe storage until deposit; manual reconciliation with charter sales