High Volume of Warranty Claims from Unaddressed Product Defects

$1,000-$3,000/month in emergency equipment replacement costs, patient emergency visits, nursing rework, and potential liability exposure from device failures in patient homes • $10,000-$50,000/incident in warranty costs; $5,000-$25,000 in excess inventory from recalled/defective units; lost negotiating power with suppliers (no data to justify price concessions or demands for corrective action) • $100,000-$500,000/quarter in absorbed warranty costs across GPO member base; $20,000-$60,000 per escalation delay in preventable patient safety incidents; lost negotiating leverage with vendors due to incomplete claim data

Compliance Auditor maintains separate Access database or Excel audit log to track recurring defect codes; prints warranty claim PDFs and annotates manually; coordinates with quality via email chains; documents findings in Word docs • Compliance Auditor receives claim data via email from distributors; consolidates into master Excel workbook; manually cross-references against GPO contracts and warranty terms; escalates via phone/Slack to quality teams • Excel pivot tables and shared drives to analyze claim data across members