Refunds, chargebacks and compensation from undetected bonus abuse and exploit schemes

$100K–$500K annually from incorrect cohort analysis (LTV overestimated due to fraudster spend), bad retention metrics (legitimate players churn after fraud experience), and corrective restatements • $100K–$600K annually per event series from unplanned refunds, compensations to legitimate players whose experience was degraded, and wasted marketing spend on fraudsters • $100K–$600K per year in advertiser credits, reduced eCPMs, and abandoned ad deals due to perceived fraud and bonus-farming noise.

Customer Support agent manually pulls player transaction history into Excel; cross-references device IDs, IP addresses via memory or shared notes; documents investigation in ticket system (JIRA, Zendesk); escalates to Finance for refund decision • Excel spreadsheet tracking of chargeback disputes; email chains for approval of compensations; manual account review notes in shared docs; Slack threads for incident coordination • Finance manually reconciles payment processor reports, app store statements, and internal revenue data in large Excel models, tagging family-related SKUs and promo codes, then estimating fraud/abuse-related write-offs.