Slow Freight Accounting and Disputed Premium Invoices Delay Cash

$100K–$500K annually in delayed or short‑paid heavy‑truck OEM receivables due to disputed expedited freight lines, plus additional margin erosion when the supplier concedes charges because the evidence trail is incomplete or scattered. • $100K–$500K annually tied up in working capital from extended DSO and partial write-offs on disputed premium freight invoices for mid-size motor-vehicle parts programs, plus internal overtime in logistics and finance to investigate and defend each claim. • $100K–$500K in delayed payments from DSO extension

Customer Quality Representative pulls data manually from ERP shipments, carrier websites, email threads with OEM plant contacts, and internal 8D reports, then consolidates into Excel or PowerPoint as evidence packs to contest freight debits and support re‑billing. • Customer Quality Representative uses a spreadsheet per customer account to log premium shipments, manually pasting data from the TMS/ERP, carrier invoices, and customer emails; they then share these files via email with finance and program managers to decide which charges to contest or absorb. • Manual tracking in Excel spreadsheets shared via email.