Delayed Shipments from Slow Order Cycle Times

$10,000-$18,000/month from gift purchaser chargebacks and refunds (3-5% of gift order volume; gift orders have 55-65% chargeback rate on delays) • $10,000-25,000/month from bulk customer churn (missed same-day SLAs = contract penalties); 3-5 bulk customers/quarter lost due to repeated delays; opportunity cost from analyst time diverted to manual workarounds • $100,000-250,000/month in labor cost; Slow bulk order fulfillment

Catalog Manager manually configures different lead times, ship windows, and assortments for corporate accounts using spreadsheets, contract notes, and one-off ERP settings to reduce order inflow when the warehouse is backed up. • Catalog Manager manually re-prioritizes or temporarily hides bulk SKUs and promo bundles using spreadsheets and custom price lists to avoid new large orders while the warehouse catches up. • Catalog Manager manually throttles or reshuffles what is sellable by editing product availability, lead times, and cut‑off messaging in spreadsheets and ad hoc notes, then pushes batch updates into ecommerce and marketplace channels.