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Retail Apparel and Fashion Business Guide

13Documented Cases
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All 13 Documented Cases

Inventory Shrinkage from Employee Theft and Shoplifting

$XX billion annually industry-wide

Retail apparel and fashion stores experience ongoing inventory shrinkage due to employee theft, such as taking merchandise under lock and key, and external shoplifting, which removes products from shelves. These losses are recurring as patterns emerge in high-risk areas like self-checkout zones and stockrooms without adequate controls. Administrative errors and vendor fraud compound the issue, leading to discrepancies between recorded and physical stock.

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Warehouse and store congestion from high volume of size/style exchanges

For apparel with ~24% online return rates, even a modest efficiency gap in reverse processing can represent hundreds of thousands of units per year clogging capacity and forcing extra labor or deferred sales[7][5]

High return rates driven by fit and style issues consume warehouse and store capacity in receiving, sorting, and re‑shelving. This displaces capacity that could be used to fulfill new full‑price orders, leading to missed sales and slower shipping.

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Operational cost inflation from high volume of size/style exchanges

For a retailer with $50M in online apparel sales and a 24% return rate, 26% of those returns due to fit/style equates to ~$3.1M in merchandise cycling through high‑cost reverse logistics annually[7][2]

Apparel has some of the highest online return rates, with average online apparel return rates around 24% and up to 26% of returns attributable to poor fit or style. Processing these size/style exchanges drives labor, shipping, and handling costs in reverse logistics.

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Inventory Discrepancies Causing Stockouts and Lost Sales

Revenue loss from unmet demand

Shrinkage from miscounts, scanning errors, and untracked losses leads to inaccurate inventory records, resulting in stockouts and inability to meet customer demand. This creates lost sales opportunities as popular apparel items are perceived as unavailable. Recurring manual errors and infrequent audits exacerbate bottlenecks in replenishment.

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