Lost Installation Capacity and Sales Due to Coordination Bottlenecks

$1,000-$3,000 foregone revenue per truck per month from 1-3 lost slots daily, plus lost product sales. • $2,000-$8,000 per month (2-4 lost slots weekly × $500-$1,000 per installation) • $200-400 per failed slot × 1-2 slots/day = $200-800/day per technician; ~$4,000-16,000/month per technician

Buyers and merchandisers manually juggle install slots and site checks using ad hoc spreadsheets, email threads, WhatsApp groups with installers and designers, and phone calls to customers to confirm readiness and timing, with no unified capacity view or automated pre-site assessment. • Cashier calls or messages the scheduling/installation team, checks separate web portals, or looks up paper schedules while the customer waits, then writes special instructions (stairs, hookups, access constraints) in free-text POS fields or on printed tickets and sometimes maintains a personal notebook of ‘known issues’ for certain zip codes or building types. • Cashier pauses the transaction to call or email a special scheduling contact, uses static capacity rules, or checks shared spreadsheets/calendars for trade jobs, then manually enters multiple install dates and custom notes into POS and may keep a separate Excel or paper tracker for critical contractor accounts.