Theft, Diversion, and E‑Commerce Fraud in Cross‑Border Luxury Shipments

$10,000-$100,000+ per order from shrinkage/diversion/failed deliveries; corporate buyers demand perfect execution or move to competitors; 0.5-2% shrinkage on high-volume orders = $50,000-$500,000 annually • $10,000–$500,000+ per contract (bulk order value); contract termination risk = loss of recurring revenue ($100K–$1M+ annually); insurance deductibles $2,000–$10,000 per claim × 3–5 claims/year = $6K–$50K; reputational damage = loss of referrals from corporate networks • $100,000-$500,000+ annually from address-related fraud; re-shipments; insurance claims; customer dispute resolution

Gemologist manually assembles proof-of-value and proof-of-authenticity dossiers outside core systems, saving gemstone reports, photos, certificates, and valuation notes into ad-hoc folders, spreadsheets, PDFs, and email/WhatsApp threads to later defend against loss, diversion, or false non-receipt disputes. • Handwritten authentication notes; photo of item; email summary; no digital, tamper-proof record; memory of authenticator; post-incident documentation • Manual address verification via phone call; email confirmation; spreadsheet log of orders; handwritten notes; no systematic fraud-risk check