Throughput bottlenecks and idle inventory from poor tracking and layout

$1,000–$3,000 per cancelled or downsized group booking. School contracts are recurring; loss of one contract ripples to multi-year revenue loss ($100k+). Seasonal: $50k–$200k from lost or downsized group contracts. • $1,200–$3,000+ per peak day in lost throughput + equipment loss/damages due to incorrect matching. Multi-day rental errors also drive negative reviews, future booking loss. Seasonal: $80k–$200k. • $1,500–$3,500 per group rental lost (or lease revenue), compounded by cancellation ripple (future school groups avoid this resort). School contracts are high-volume, recurring; one bad experience kills annual contract (e.g., $100k+ school group rental agreement). Seasonal loss: $100k–$300k.

Email exchanges with rental manager listing required specs, manual search by staff for 'best match', multiple phone calls back-and-forth to confirm availability, handwritten logs of who borrowed what and when return is due, worry about mixed-up equipment ruining race prep • Excel spreadsheets on shared laptops with manual size counts updated sporadically • Front-line staff rely on visual scanning of racks, memory of where sizes usually are, handwritten size labels on tape, ad hoc wall charts of sizes, and occasional shared spreadsheets to guess what is available instead of using real-time, location-aware inventory.