Retailer Delays and Churn from EDI Processing Errors

$2M–$5M per year in lost or at-risk revenue from sporting goods retailers and distributors due to delayed shipments, EDI non-compliance chargebacks, canceled POs, reduced allocations, and outright churn of key accounts expecting clean, automated EDI for POs, invoices, and ASNs. • $300K-$800K annual from lost deals and supplier switches • $400K-$900K from churn and delayed payments

Compliance officer exports EDI error reports into Excel, manually categorizes and tracks violations, and emails or calls operations, IT, and warehouse leads to correct issues and appeal invalid chargebacks. • Compliance officer manually monitors retailer portals, keys data into Excel logs, and coordinates corrective actions across IT, customer service, and warehouse via long email threads and meetings. • Customer service rep cross-references marketplace dashboards, EDI/API logs, and local Excel files, then manually adjusts orders, issues refunds, or triggers reshipments.