Idle Equipment and Reduced Route Frequency Due to Poor Disruption Response

$10,000-$18,000 per disruption event in lost capacity fares + $1,200-$2,500 in scheduler labor overhead per incident; corporate clients switch providers due to unreliable service • $10,000-$18,000 per disruption event in unrecovered corporate transit fare revenue + $500-$1,500 daily in labor cost for manual reconciliation; cumulative monthly bleed: $40,000-$108,000; corporate client dissatisfaction and contract cancellations • $12,000-$25,000 per disruption event (lost fares + contract penalties) + $1,200-$2,500 in scheduler labor overhead per incident; cumulative monthly penalty: $25,000-$75,000

Controllers and coordinators rely on radio/phone calls from operators, manual whiteboards in the control room, ad‑hoc Excel or Google Sheets, and WhatsApp/SMS groups to track which vehicles are stuck, which can be short-turned, and how headways are affected, while customer-facing staff field complaints and attempt to explain irregular frequencies from memory. • Excel spreadsheets for manual vehicle reassignment tracking. • Manual coordination via phone or WhatsApp groups among safety officers and dispatch.