Staff Time Lost to Manual Declined Payment Chasing

$1,000-$2,000/month per nutritionist in lost program development time + reduced corporate group session quality + corporate account churn (corporate contracts worth $3,000-$10,000/month) = $2,000-$5,000 potential loss if account relationship degraded • $1,000-2,000/month in lost sales productivity + contribution to early-stage member churn (members with failed payments within first 90 days more likely to cancel) • $1,000–$3,000 lost per corporate program billing cycle; churn of enrolled employees; contract non-renewal risk

Accounts Receivable Clerk manually identifies delinquent accounts via aging reports; attempts outreach via email or phone; may hand off to Front Desk for in-person conversations; relies on member self-service to update payment info • Billing Specialist manually logs failed payments in spreadsheet or CRM; tracks member outreach via email threads, sticky notes, or memory; retries payments manually via payment gateway; follows up via phone calls and emails without structured sequence • Billing Specialist manually tracks renewal dates; sends proactive email or payment link; retries failed payments manually; for prepaid accounts, may manually invoice and track payment status