Customer Churn from Testing Delays
Definition
Delays in compatibility testing result in queues, idle equipment, and forfeited contracts in the competitive AT market.
Key Findings
- Financial Impact: 12.2% CAGR market (AUD 720M+); 5-10% lost sales from delays (AUD 36-72M annually industry-wide)[2][5]
- Frequency: Per sales cycle (monthly for SMEs)
- Root Cause: Manual delays in verifying compatibility across user impairments
Why This Matters
The Pitch: Assistive tech suppliers in Australia 🇦🇺 lose 5-10% deals (AUD 36-72M market-wide) from testing bottlenecks. Automation speeds verification by 50%.
Affected Stakeholders
Sales Teams, Customer Service, NDIS Suppliers
Deep Analysis (Premium)
Financial Impact
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Current Workarounds
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Methodology & Sources
Data collected via OSINT from regulatory filings, industry audits, and verified case studies.
Related Business Risks
Cost of Poor Quality in Compatibility Testing
DDA Accessibility Non-Compliance Fines
WCAG Certification Rework Costs
Lost Sales from Accessibility Churn
AS1428.1 Non-Compliance Penalties
DDA/AS1428 Rework Costs
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