ACCC Consumer Law Refunds
Definition
Timed entry and group bookings require strict policies, but manual handling causes friction: unclear grace periods (e.g., 15-30 min) lead to consumer guarantees claims under ACL.
Key Findings
- Financial Impact: AUD 50-200 per refund claim + 20% admin cost (1-3% of ticket revenue)
- Frequency: Per disputed booking, higher in peaks
- Root Cause: Manual exception handling without automated policy enforcement
Why This Matters
The Pitch: Historical sites in Australia 🇦🇺 lose 1-3% revenue to refunds on [Admission ticket sales]. Automation of timed-entry policies and reminders cuts churn.
Affected Stakeholders
Customer Service, Venue Manager
Deep Analysis (Premium)
Financial Impact
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Current Workarounds
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Methodology & Sources
Data collected via OSINT from regulatory filings, industry audits, and verified case studies.
Evidence Sources:
Related Business Risks
Manual Queue Revenue Loss
GST/BAS Lodgement Delays
Superannuation Guarantee Shortfalls
Tracking Bottlenecks
Heritage Compliance Fines
Artefact Monitoring Overruns
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