Chargeback Losses and Dispute Costs
Definition
Poor refund and chargeback handling results in direct revenue debit by card issuers, with low manual win rates exacerbating losses in high-volume mobile software sales.
Key Findings
- Financial Impact: 1-2% revenue loss per disputed transaction; AUD 100-500 average per chargeback debit[1][3][5]
- Frequency: Per disputed transaction, escalating with volume
- Root Cause: Manual evidence collection and submission delays, missing processor deadlines
Why This Matters
The Pitch: Mobile computing firms in Australia 🇦🇺 lose 1-2% of revenue annually on chargeback disputes. Automation of evidence submission recovers 80%+ of funds.
Affected Stakeholders
Finance Manager, Customer Support, Payments Team
Deep Analysis (Premium)
Financial Impact
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Current Workarounds
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Methodology & Sources
Data collected via OSINT from regulatory filings, industry audits, and verified case studies.
Related Business Risks
Friendly Fraud Chargeback Reversals
ACCC Consumer Guarantee Dispute Fines
Delayed Ad Revenue Verification
Misallocated Ad Spend Insights
GST Reconciliation Errors in App Store Fees
Delayed App Store Payouts
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