🇦🇺Australia

Client Churn from Fee Disputes

3 verified sources

Definition

Policies waive fees case-by-case or discharge repeat offenders, but manual disputes cause client loss equivalent to full session fees.

Key Findings

  • Financial Impact: 100% consultation fee per lost client (~$150-$300 AUD avg)
  • Frequency: Per repeat no-show or disputed charge
  • Root Cause: Lack of automated policy enforcement and dispute tracking

Why This Matters

The Pitch: Personal care services in Australia 🇦🇺 lose recurring clients (100% consultation fee value) due to manual fee disputes. Automation standardizes policies and reduces churn.

Affected Stakeholders

Therapists, Administrators, Business Owners

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Financial Impact

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Current Workarounds

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Methodology & Sources

Data collected via OSINT from regulatory filings, industry audits, and verified case studies.

Evidence Sources:

Related Business Risks

Invalid Fee Penalty Risks

$88+ AUD refund per disputed fee + potential fines (LOGIC: $1,000-$10,000 AUD for systemic breaches)

Appointment No-Shows

AUD 50-150 per no-show (staff hourly rate x 1-2 hours); 10-20% no-show rate typical for manual systems

Delayed Invoicing from Booking Errors

AUD 100-500 per disputed invoice; 30-60 extra days in AR

Idle Capacity from Confirmation Failures

AUD 40-100/hour staff idle time; 15-30% capacity utilization loss

STP Reporting Delays from Payroll Errors

AUD 330/unit + 20% shortfall penalty (SG Charge); AUD 1,100+ late lodgement fines

Care Management Funding Cap Loss

AUD 5.51 per client per day in management revenue loss; AUD 2,011-2,014 per client annually. For a 100-client provider base: AUD 200,100-201,400 annual revenue loss.

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