🇦🇺Australia

Assessment Waiting List Delays

2 verified sources

Definition

Reassessment for Home Care Packages adds clients to queues, idling provider slots and delaying revenue from funded services.

Key Findings

  • Financial Impact: AUD 5,000-10,000 per delayed client (based on average HCP value) + 2-6 weeks capacity loss
  • Frequency: Per client annually or on circumstance change
  • Root Cause: Manual assessor scheduling and national prioritization queues

Why This Matters

The Pitch: Elderly care providers in Australia lose 2-5% capacity annually from reassessment queues of 2-6 weeks. Automation of eligibility checks reduces wait times.

Affected Stakeholders

Care Coordinators, Service Managers, Home Care Providers

Deep Analysis (Premium)

Financial Impact

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Current Workarounds

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Methodology & Sources

Data collected via OSINT from regulatory filings, industry audits, and verified case studies.

Evidence Sources:

Related Business Risks

Governing Body Determination Application Fees and Delays

AUD 500-2,000 in application fees per submission + 20-40 hours staff time for rework

Non-Compliance History in Reassessments

AUD 10,000-50,000 in penalties + license risks (typical for governance breaches)

NDIS Incident Reporting Penalties

AUD 5,000 - 50,000 civil penalties per breach; potential de-registration.

STP Phase 2 Non-Compliance Penalties

AUD 222 per late STP report + AUD 2,000 max penalty per failure (ATO scale); typical 10+ violations/year for manual processes

Award Penalty Rate Calculation Errors

AUD 5,000+ average backpay claim per employee; 2-5% payroll overrun from manual errors (40 hours/month reconciliation)

Superannuation Guarantee Shortfalls

SG Charge: 200% of shortfall + 10% Super Guarantee Charge Rate interest; typical AUD 3,000-15,000/year for 10-employee firm

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