🇦🇺Australia

Delayed Billing from Eligibility Holds

2 verified sources

Definition

If no eligibility decision within 21 days, service must be provided, leading to provisional billing delays and revenue drag.

Key Findings

  • Financial Impact: AUD 5-15k/month in unbilled services per 1000 applicants (based on delayed verification and provisional service)
  • Frequency: Per delayed application (common in manual systems)
  • Root Cause: Strict timelines force provisional service without billing confirmation; manual processes exceed 21 days

Why This Matters

The Pitch: Transportation programs lose AUD 10-20k monthly in delayed billing. Automated determinations enable immediate service and cash flow.

Affected Stakeholders

Billing Teams, Finance Managers, Contract Administrators

Deep Analysis (Premium)

Financial Impact

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Current Workarounds

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Methodology & Sources

Data collected via OSINT from regulatory filings, industry audits, and verified case studies.

Evidence Sources:

Related Business Risks

Paratransit Eligibility Over-Approval

AUD 500k+ annually in excess operational costs per agency (based on 10-15% rider base, 50%+ over-eligibility straining capacity)

Eligibility Processing Admin Costs

AUD 50-100 hours/month per staff (50% time reduction potential = AUD 200k/year savings per mid-size agency)

DSAPT Non-Compliance Fines

AUD 50,000+ fine per serious breach; 100-500 hours per full audit cycle

Accessibility Audit Remediation Costs

AUD 100,000-500,000 per transport facility remediation; social implementation costs doubled without benefits realisation

DDA Discrimination Claims Costs

AUD 10,000-100,000 per successful DDA claim; includes legal fees and compensation

Manual Driver Licence Verification Delays

20-40 hours/month per staff on manual verification at AUD 50/hour = AUD 1,000-2,000/month lost capacity

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