Hohe externe Inkassokosten bei ausstehenden Mitgliedsbeiträgen

Definition

Specialist agencies such as eCollect position themselves as Australia’s leading membership‑based debt recovery agency for gyms, serving more than 1,000 franchised and independent fitness clubs.[8] This indicates substantial volumes of overdue membership fees being outsourced to third‑party collections. Industry‑standard commission rates for consumer debt collection often range from 20–40% of amounts recovered (logic based on broader collections market norms). Where internal billing and early‑stage dunning processes are weak, even modest arrears (e.g., AUD 150–300 per member) can be escalated, meaning that a significant portion of recovered cash never reaches the gym. If a 1,000‑member facility escalates just AUD 50,000 of annual arrears to collectors and pays 25–30% commission, this equates to AUD 12,500–15,000 in direct cost that could be reduced by improving in‑house automated recovery using tools like those marketed by Ezypay and PayChoice (automated failed‑payment links, multiple retry options, and member self‑service).[2][3][8]

Why This Matters

The Pitch: Australian fitness clubs pay away 20–40% of recovered arrears to collectors. Automating early‑stage recovery and improving billing accuracy keeps an extra AUD 5,000–15,000 per 1,000 members in the business each year.

Affected Stakeholders

Gym owners, Finance/AR staff, Franchise head office finance teams

Related Business Risks