🇦🇺Australia
Unbilled Hourly Services and No-Shows
2 verified sources
Definition
Poor tracking results in forgotten billable hours, uncollected prepayments, and waived no-show fees.
Key Findings
- Financial Impact: AUD 500-2,000/month in unbilled hours; 1.6%+ processing fees on recovered payments
- Frequency: Per booking cycle
- Root Cause: Manual attendance and package reconciliation without automated reminders
Why This Matters
The Pitch: Childcare providers in Australia 🇦🇺 lose AUD 5,000+ annually on unbilled services. Automation of package tracking recovers this revenue.
Affected Stakeholders
Receptionist, Educator, Finance Manager
Deep Analysis (Premium)
Financial Impact
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Current Workarounds
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Methodology & Sources
Data collected via OSINT from regulatory filings, industry audits, and verified case studies.
Related Business Risks
Churn from Billing Friction
AUD 2-5% annual revenue churn (AUD 10,000+ for avg centre)
Delayed CCS Payments and High AR Days
AUD 20-40 hours/month manual reconciliation; 30+ AR days leading to 2-5% revenue drag
STP Phase 2 and Payroll Tax Non-Compliance
AUD 756+ per STP failure (up to AUD 20,280/year); state payroll tax thresholds breaches
No-Show Revenue Loss
10-20% class revenue loss per session (industry standard for no-shows); e.g., AUD 50-100 per missed spot in a 10-person class at AUD 20-30/head
Unenforced No-Show Fees
AUD 5-15 per no-show (typical fee); 20-30% no-show rate = AUD 1,000-3,000/month loss for mid-sized studio with 50 classes/week
Idle Class Capacity
15-25% capacity loss per class; e.g., AUD 200-500/session for a 20-person class at AUD 25/head
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