🇦🇺Australia

Unenforced No-Show Fees

3 verified sources

Definition

Gym software highlights the need to automate payments and late charges to capture revenue from no-shows, as manual processes lead to unbilled fees.

Key Findings

  • Financial Impact: AUD 5-15 per no-show (typical fee); 20-30% no-show rate = AUD 1,000-3,000/month loss for mid-sized studio with 50 classes/week
  • Frequency: Per no-show incident
  • Root Cause: Absence of auto-charging and integrated POS in booking platforms

Why This Matters

The Pitch: Australian fitness studios forfeit AUD 5-15 per no-show due to manual fee enforcement. Automated charging recovers 100% of fees.

Affected Stakeholders

Finance Managers, Gym Owners

Deep Analysis (Premium)

Financial Impact

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Current Workarounds

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Methodology & Sources

Data collected via OSINT from regulatory filings, industry audits, and verified case studies.

Evidence Sources:

Related Business Risks

No-Show Revenue Loss

10-20% class revenue loss per session (industry standard for no-shows); e.g., AUD 50-100 per missed spot in a 10-person class at AUD 20-30/head

Idle Class Capacity

15-25% capacity loss per class; e.g., AUD 200-500/session for a 20-person class at AUD 25/head

Churn from Billing Friction

AUD 2-5% annual revenue churn (AUD 10,000+ for avg centre)

Delayed CCS Payments and High AR Days

AUD 20-40 hours/month manual reconciliation; 30+ AR days leading to 2-5% revenue drag

Unbilled Hourly Services and No-Shows

AUD 500-2,000/month in unbilled hours; 1.6%+ processing fees on recovered payments

STP Phase 2 and Payroll Tax Non-Compliance

AUD 756+ per STP failure (up to AUD 20,280/year); state payroll tax thresholds breaches

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