Überhöhte operative Rückrufkosten durch manuelle Chargenverfolgung

Definition

Food recall guidance from state authorities and FSANZ requires businesses to identify all products that need to be recalled, separate and hold affected stock, prepare an inventory of the status of product and how much has been traced, and notify all customers and regulators.[1][2][7][8][9] Export registered manufacturers must, within 2–4 hours of identifying an issue, determine the disposition of all affected product and advise domestic and international customers, and then record recall inventory including quantities recovered.[2] GS1 Australia’s Recall system is marketed as a way to minimise the impact and cost of recalls by standardising communication, integrating product data and enabling one‑click notifications to trading partners and FSANZ, implying that manual methods are slower and more expensive.[3][4][10] Logic: For a wholesaler with thousands of customer locations and multiple SKUs, a medium‑scale recall typically requires a cross‑functional team (quality, logistics, customer service, sales, finance) for several days. Assuming 8–12 staff spending 10–20 hours each on tracing lots, contacting customers, reconciling returned quantities and compiling regulator reports, this equates to roughly 120–240 labour hours per recall. At an average fully‑loaded cost of AUD 60–80 per hour, this represents AUD 7,200–19,200 in direct labour cost per recall event. Process inefficiencies (duplicated calls, data errors needing correction, extended after‑action audits) can easily add 30–50% on top of this baseline.

Why This Matters

The Pitch: Wholesale Food & Beverage players in Australia 🇦🇺 burn 120–300 Arbeitsstunden pro größerem Rückruf auf manuelle Chargenrecherche, Kundentelefonate und Inventur. Automating lot‑level traceability, notifications and reporting cuts direct recall handling costs by 50–70%.

Affected Stakeholders

Quality & Food Safety Manager, Supply Chain Manager, Warehouse Manager, Customer Service Team Lead, Key Account Manager, Finance Controller

Related Business Risks