Manuelle Skip-Tracing-Kosten und ineffiziente Arbeitsabläufe
Definition
Collection agencies rely on manual consultation of phone books, voter registries, property records, and online searches. Each debtor location search averages 12–18 minutes of skilled investigator time. Scaling to 500+ debtors/month results in 80–150 hours/month of manual work. High turnover (25–35% annually) requires constant retraining.
Key Findings
- Financial Impact: €80,000–€300,000 per investigator team annually (based on 150 hrs/month × €50–70/hr burdened cost × 12 months)
- Frequency: Continuous; affects 100% of field cases requiring location updates
- Root Cause: No integrated skip-tracing platform; investigators use fragmented tools (Excel, web searches, phone calls); no standardized playbook
Why This Matters
This pain point represents a significant opportunity for B2B solutions targeting Collection Agencies.
Affected Stakeholders
Skip Tracer / Field Investigator, Team Lead, Operations Manager
Deep Analysis (Premium)
Financial Impact
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Current Workarounds
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Methodology & Sources
Data collected via OSINT from regulatory filings, industry audits, and verified case studies.
Related Business Risks
GoBD-Nichtkonformität bei digitaler Schuldnenverfolgung
Schufa-Verstöße und unbefugte Datenabfragen
Inkassorechtsreform und reduzierte Gebühren
Inkassorechtsreform: Reduzierte Gebührenobergrenzen
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