Unbilled Milestone Services और Pricing Misalignment
Definition
Strategic consulting engages in phased roadmap development (Phase 1: Discovery, Phase 2: Analysis, Phase 3: Implementation Planning). Each phase has sub-deliverables (client workshops, reports, recommendations). Manual tracking in Excel/email creates gaps where deliverables are marked 'complete' internally but not invoiced. SME clients (growing at 12.83% CAGR) gravitate toward outcome-based pricing, but lack digitized proof-of-delivery, leading to billing disputes and unbilled write-offs.
Key Findings
- Financial Impact: ₹15-50 lakhs per year (estimated 3-8% of billable services revenue lost). For a ₹10 crore consulting firm, typical unbilled services = ₹30-80 lakhs annually.
- Frequency: Per engagement cycle (3-12 months); Monthly billing review reveals gaps
- Root Cause: Manual milestone verification; lack of digitized delivery proof; asynchronous communication between project and billing teams
Why This Matters
The Pitch: Consulting firms waste ₹20-50 lakhs annually on unbilled services due to poor milestone-to-revenue mapping. Automation of milestone verification and outcome-based pricing reduces leakage by 8-12%.
Affected Stakeholders
Project Managers, Billing Analysts, Engagement Leads, Finance Controllers
Deep Analysis (Premium)
Financial Impact
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Current Workarounds
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Methodology & Sources
Data collected via OSINT from regulatory filings, industry audits, and verified case studies.
Related Business Risks
GST E-Invoicing और ITC Reconciliation में Manual त्रुटि
Remote Delivery Model में Compliance Cost Escalation
Milestone Tracking में Data Visibility Gap से Portfolio Risk
Manual Roadmap Milestone Verification से Resource Bottleneck
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